Fulfillment Policy

Orders are shipped within 1-3 business days from when the order is placed. 

Business days are Monday through Friday. Holidays and weekends are not included and no shipments are processed on those days. 

After an order leaves our warehouse, it is the sole responsibility of the carrier to deliver the order in good condition and in a timely manner. If an order arrives damaged a claim must be filed with the carrier. Please keep all original shipping containers and take pictures of the damages. Failure to properly document damages may disqualify you from product replacement or reimbursement.

If an order is returned as undeliverable, a refund will be given minus the cost of shipping.

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bigJOEL

14004 Glen Mill Road

Rockville, MD 20850

info@bigJOEL.com -- (202) 503-9671

Copyright © 2020 Friction Factor I, Inc. All rights reserved.

bigJOEL® is a registered trademark of Friction Factor I, LLC. Any unauthorized use is expressly prohibited.